Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unassembled, and in its original packaging with all included accessories. You’ll also need the receipt or proof of purchase.
Please note: For hygiene and health safety reasons, used water pumps are non-returnable and non-refundable once they have been used with water.
To start a return, please contact us at hello@waterjugtable.com. Returns must be approved before being sent back.
Return Address:
96 Linden St STE 1010
Waltham, MA 02452
If your return is accepted, we’ll provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
If you have any questions regarding returns, feel free to contact us at hello@waterjugtable.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, missing parts, or if you received the wrong item. We will evaluate the issue and work to make it right as quickly as possible.
Non-Returnable Items
Certain items are not eligible for return, including:
- Used water pumps
- Custom or personalized products
- Clearance or sale items
- Gift cards
- Items damaged through misuse, improper assembly, or normal wear and tear
We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you have questions about your specific item, please contact us before requesting a return.
Exchanges
The fastest way to receive a replacement or different item is to return the original item (if eligible) and place a new order separately once the return is approved.
European Union 14-Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
Items must be unused, in original packaging, and accompanied by proof of purchase.
Please note that used water pumps are excluded from returns for hygiene reasons.
Refunds
Once your return is received and inspected, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that banks and credit card providers may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact us at hello@waterjugtable.com.